HMS Training Portal

🏨 HMS TRAINING

👨‍💼 Reception SOP

🧹 Housekeeping SOP

👨‍💻 Admin SOP

🍽 Restaurant SOP

Reception SOP

Check-In Process

1. Open Check-In Form

2. Select Guest

3. Select Room

4. Enter Adults & Children

5. System calculates cost automatically

6. Click Confirm Check-In

Check-Out Process

1. Select booking

2. Load bill

3. Select payment mode

4. Confirm checkout

ACTIVE MODULE

Housekeeping SOP

Room Status

• Clean → Ready for guest
• Dirty → Needs cleaning
• OOO → Out of order

Cleaning Process

1. Check Dirty rooms in dashboard

2. Clean room completely

3. Mark room as Clean

4. Update status in system

OPERATION CRITICAL

Admin SOP

Daily Monitoring

1. Check dashboard KPIs

2. Monitor occupancy

3. Track revenue

4. Review housekeeping status

Control Tasks

– Manage rooms

– Fix booking issues

– Verify payments

SYSTEM ADMIN

Restaurant SOP

Order Process

1. Take order from guest

2. Enter items in system

3. Send to kitchen

4. Mark as completed

Billing

– Food bill added to room bill

– Included in checkout invoice

FOOD MODULE